Maintain continuous personal development and participate in team-based development, education, training and learning. Complete all mandatory training. Where appropriate, arrange for the induction and training for assigned staff, as required to maximise skill resources, (to include workplace experience placements where applicable). Relevant third level degree and or minimum 1-2 years industry experience in a similar role ITIL v3 or v4 Foundation Certification (desirable) Excellent Communication skills Fluency in English language written and oral Authorisation to work in Ireland Windows 10. MS Windows Server: 2008, 2012, 2016, 1019. MS exchange 2010 and above. Remote Desktop Server Implementations. Networking- Managed Switches, VLAN's, Wireless Access Points, Routers / Bridging. Security - Firewalls (SonicWall, Fortinet, Cisco, Spam Filtering, Web Filtering , Endpoint Protection, Security Best Practices. Cloud- Office 365, Microsoft 365, Azure, Azure AD, AWS, Google Cloud. Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure Backup. Working across teams and closely with our customers, to deliver high quality technical and customer service as part of the Intuity ITSM built on the ITIL Framework. Provide remote support to users and solve non-complex incidents to minimise system down-time and loss of productivity. Escalating issues to management as appropriate. Using support tools to manage and track tickets and customer incidents and requests. Complete standard requests for computers, printers, multifunction devices, equipment, servers, M365, Azure and other ICT systems in line with defined Service Level Agreements. Maintain clear and efficient communication with management and customers at all times. Meeting individual and team Key Performance Indicators. Contribute to the development of reference/training materials to assist the team through maintenance of documentation on system configurations and technical processes.